Privacy Policy

Cleaners Haringey Privacy Policy

This Privacy Policy explains how Cleaners Haringey collects, uses, stores and protects personal data relating to our customers in the Haringey area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Haringey customers and prospective customers within the Haringey area, regardless of the service package or contact method used.

Who we are and scope of this policy

Cleaners Haringey is a local cleaning service provider offering domestic and related cleaning services in the Haringey area. In the context of the services we provide, we act as a data controller for the personal data of our customers and prospective customers. This means that we determine the purposes and means of processing your personal data, and we are responsible for ensuring that such processing complies with applicable data protection laws.

This Privacy Policy covers personal data processed in relation to enquiries, bookings, provision of services, and related customer communication for individuals and households located within the Haringey area.

Personal data we collect

We collect and process only the personal data that is necessary for the purposes described in this Privacy Policy. The types of personal data we may collect include:

Identification and contact details: name, title, address, and general contact details necessary to manage your booking and communicate with you.

Service and property details: information relating to your property and cleaning requirements, such as property type, number of rooms, access instructions where necessary, and any relevant notes regarding cleaning preferences or restrictions.

Booking and transaction information: dates and times of bookings, services requested, service history, pricing, payment status and basic transaction records. Payment card details, if collected, are handled securely by our chosen payment processors and are not stored by us beyond what is necessary for processing and record keeping.

Communications data: information contained in enquiries, feedback, complaints, and any other communication you send to us, including the date, time and content of the communication.

Technical and usage information: when you interact with our online presence, we may collect limited technical data such as device type, browser type and general interaction data to help us understand how our services are accessed and used. Where cookies or similar technologies are used, this will be explained in a separate cookie or tracking notice where applicable.

How we collect your data

We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, provide feedback, or otherwise communicate with us. We may also receive personal data indirectly when someone makes a booking on your behalf or provides your details as a point of contact for service delivery at a particular property in the Haringey area. In these situations, we rely on the person providing the information to have the authority to share your details with us.

Lawful bases for processing

We only process your personal data when we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This covers activities such as handling enquiries, providing quotes, arranging and delivering cleaning services, invoicing, and managing your customer account.

Legal obligation: We may process your information to comply with legal and regulatory obligations, including record keeping, tax and accounting requirements, and responding to lawful requests from authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes activities such as managing and improving our services, responding to customer queries and complaints, sending non-intrusive service updates, and ensuring the security of our systems and personnel.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you can withdraw this at any time by contacting us and we will stop the relevant processing.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotes for cleaning services in the Haringey area.

To set up and manage bookings, allocate cleaners, and deliver the requested services at your property.

To manage payments, refunds, and accounting records relating to the services we provide.

To communicate with you about your bookings, changes to services, and other service-related information.

To handle complaints, disputes and customer feedback, and to improve the quality and safety of our services.

To maintain business and operational records, including service history and customer preferences where this is helpful for future bookings.

To protect our business, our staff and our customers, including by detecting and preventing fraud, misuse of services or other unlawful activity.

Data sharing and processors

We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some situations, as independent controllers.

Service delivery personnel: We may share relevant contact and property details with the cleaners or teams assigned to provide services at your property, so they can attend at the correct time and location and perform the agreed tasks.

Payment and financial service providers: We may use external payment processors and financial service providers to process payments and manage transactions. These providers process your payment data securely on our behalf.

IT and business support providers: We may engage third party providers to host our systems, provide customer management tools, and supply other operational services. These providers are bound by contractual obligations to protect your data and only process it in accordance with our instructions.

Professional advisers and authorities: Where necessary, we may share personal data with professional advisers such as accountants or legal advisers, and with regulatory or law enforcement authorities when required by law or in order to protect our rights or the rights of others.

Data retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The specific retention period will vary depending on the type of information and the context of the processing.

In general, we retain core customer and booking information for a period necessary to manage ongoing relationships, handle any disputes, and maintain accurate business records required for tax and accounting purposes. Communications data may be kept for a period that allows us to refer back to prior correspondence and improve our services.

When personal data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be associated with you.

International transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses approved by relevant data protection authorities or relying on other appropriate safeguards. Details of any such transfers and safeguards can be provided upon request.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to obtain confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain related information.

Right to rectification: You have the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or our legitimate interest in processing it.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the processing of your personal data for direct marketing.

Right to withdraw consent: Where we rely on your consent, you can withdraw this at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights and contacting us

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before acting on certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the competent data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can attempt to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take reasonable steps to bring them to your attention. The most current version of this Privacy Policy will always apply to the personal data we process about you as a Cleaners Haringey customer in the Haringey area.