Terms And Conditions

Cleaners Haringey Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Haringey provides domestic and commercial cleaning services and any related services. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, business or organisation that requests, books or receives services from Cleaners Haringey.

Company means Cleaners Haringey, the provider of the services described in these terms.

Cleaner means any member of staff, subcontractor, or representative engaged by the Company to carry out services.

Services means cleaning and related services provided by the Company, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning, after builders cleaning, and any other cleaning services agreed between the Company and the Client.

Booking means a confirmed request by the Client for the Company to provide services on a specified date, time and at a specified location.

2. Scope of Services

The Company will provide the services as agreed with the Client at the time of booking. The scope, frequency, duration, and specific tasks included in any service will be outlined in the booking confirmation or any written agreement provided to the Client.

Unless expressly agreed otherwise, services are limited to general cleaning tasks and do not include specialised or hazardous cleaning, pest control, structural repairs, or any services that require trade qualifications or specialist licences.

The Company reserves the right to refuse any job that, in its reasonable opinion, is unsafe, unlawful, unsuitable for cleaning, or outside the agreed scope of services.

3. Booking Process

3.1 The Client may request a quote and place a booking request via the Companys chosen booking methods, which may include an online form, written correspondence or other agreed methods. The Client must provide accurate details, including full name, service address, contact details, property type, size of the premises, and any relevant access information.

3.2 A booking is not confirmed until the Company has accepted the request and issued a booking confirmation, which may be provided in writing. The Company reserves the right to decline any booking request without providing a reason.

3.3 The Client is responsible for ensuring that the information supplied at the time of booking is accurate and complete. The Company may adjust the quoted price or the service duration if the information provided is inaccurate, incomplete, or if the actual condition or size of the property differs significantly from that described by the Client.

3.4 For recurring services, the Company will agree a regular schedule with the Client. Any changes to the schedule must be requested by the Client and are subject to availability and confirmation by the Company.

4. Access to the Property

4.1 The Client must ensure that the Cleaner has safe and reasonable access to the property at the agreed date and time. This may include providing keys, access codes or arranging for someone to be present at the property.

4.2 Where keys are supplied to the Company, the Company will take reasonable care to safeguard them. The Client is responsible for informing the Company promptly of any changes to locks, access codes or security arrangements.

4.3 If the Cleaner is unable to gain access to the property due to any issue within the Clients control, the Company may charge a call out or late cancellation fee as set out in section 7 of these terms.

5. Client Obligations

5.1 The Client must ensure that the property is in a safe condition for the Cleaner to work in. The Client must notify the Company in advance of any potential hazards, risks, or areas that require particular caution.

5.2 The Client must secure or remove any valuables, cash, jewellery, confidential documents or items of sentimental value before the Cleaner arrives. The Company will not be responsible for loss of such items that are not properly secured.

5.3 The Client must provide electricity, hot and cold running water and adequate lighting at the property during the service. If such utilities are not available, the Company may be unable to complete the work and may charge a cancellation or call out fee.

5.4 The Client must not instruct the Cleaner to carry out any work that falls outside the scope of the agreed services, is unsafe or unlawful, or involves handling hazardous substances or materials not covered by the agreed tasks.

6. Prices and Payments

6.1 Prices for services will be communicated to the Client before a booking is confirmed. Prices may be based on hourly rates, fixed fees, or a combination of both, depending on the nature of the service.

6.2 All prices are quoted in pounds sterling and, unless otherwise stated, are inclusive of standard cleaning materials and equipment provided by the Company. Any additional materials or specialist equipment required may be charged separately, with the Clients agreement.

6.3 The Company reserves the right to adjust its prices from time to time. Where a price change affects a recurring service, the Company will provide the Client with reasonable notice. Continued use of the services following such notice constitutes acceptance of the revised prices.

6.4 Payment terms will be communicated at the time of booking. The Company may require payment in advance, on the day of service, or on invoice within a specified period. The Client must comply with the agreed payment terms.

6.5 The Company may accept payment by methods it chooses to make available from time to time. The Client is responsible for any bank charges or fees arising from the chosen payment method.

6.6 If payment is not received by the due date, the Company may suspend further services and charge interest on overdue amounts at a reasonable rate until full payment is received. The Client will also be responsible for all costs incurred by the Company in recovering overdue sums.

7. Cancellations, Rescheduling and Late Fees

7.1 The Client may cancel or reschedule a booking by providing notice to the Company. The minimum notice period and any applicable charges will be communicated at the time of booking.

7.2 The Company generally requires a reasonable minimum notice period for cancellations or rescheduling. Where the Client fails to provide sufficient notice, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the service price.

7.3 If the Cleaner attends the property and is unable to gain access, or the service cannot be carried out due to reasons within the Clients control, the Company may charge a call out or late cancellation fee up to the full value of the booked service.

7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including illness, equipment failure, severe weather, travel disruption or other events of force majeure. In such cases, the Company will use reasonable efforts to offer an alternative appointment. The Company will not be liable for any indirect loss or damage arising from such cancellation or rescheduling.

8. Quality of Service and Complaints

8.1 The Company aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the service, the Client must notify the Company as soon as possible, and in any event within a reasonable period after the services have been provided.

8.2 Where a complaint relates to the quality of cleaning, the Company may offer to send a Cleaner back to the property to re clean the affected areas, provided that the complaint is justified and the Client has complied with these terms.

8.3 The Company will not be responsible for problems that arise due to pre existing damage, wear and tear, poor maintenance, or the use of unsuitable cleaning products by the Client or third parties.

9. Liability and Insurance

9.1 The Company will use reasonable care when providing the services but will not be liable for any indirect, consequential or economic loss, loss of profit, loss of opportunity, or loss of enjoyment arising out of or in connection with the services.

9.2 The Companys total liability in respect of any claim arising out of the services, whether in contract, tort or otherwise, will not exceed the total amount paid by the Client for the specific service giving rise to the claim.

9.3 The Company will not be liable for any damage caused by defective or fragile items, improperly secured fixtures or fittings, existing structural issues, the movement of heavy furniture at the Clients request where the risk of damage is explained, or any damage that arises because items have not been removed or protected as advised by the Company.

9.4 The Company will not be responsible for any loss of cash, jewellery or valuables that have not been securely stored. The Client is responsible for properly securing all valuables before the service commences.

9.5 The Company maintains insurance cover that it considers appropriate for its services. Details of this cover can be made available to the Client upon reasonable request. Any claim must be notified to the Company promptly and no later than a reasonable time after the Client becomes aware of the issue.

10. Client Property and Keys

10.1 If keys or access devices are provided to the Company, the Company will take reasonable steps to safeguard them while they are in its possession.

10.2 The Company is not liable for any loss or damage arising from keys or access devices that were already missing, damaged or insecure before being handed to the Company, or from any issue related to other key holders not associated with the Company.

11. Cleaning Materials and Equipment

11.1 Unless agreed otherwise, the Company will provide standard cleaning materials and equipment necessary to perform the services.

11.2 If the Client requests the use of their own products or equipment, they do so at their own risk. The Company will not be responsible for any damage or unsatisfactory results caused by products or equipment supplied by the Client.

11.3 The Client must inform the Company of any known allergies, sensitivities or restrictions relating to the use of particular cleaning products at the property. The Company will make reasonable efforts to accommodate such requests but cannot guarantee that all allergens or particular substances will be avoided.

12. Waste Handling and Environmental Regulations

12.1 The Company will dispose of standard domestic waste generated as part of the cleaning process using the Clients existing bins, recycling facilities and waste collection arrangements.

12.2 The Company does not remove large volumes of waste, bulky items, construction rubble, hazardous materials, clinical waste, asbestos, chemicals, paint, or any other waste that is subject to special handling or regulatory controls.

12.3 Where the services involve the handling of any waste not classed as normal domestic or office waste, the Client must inform the Company in advance. The Company may refuse to handle such waste or may offer an additional service subject to separate charges and compliance with applicable regulations.

12.4 The Client is responsible for ensuring that any waste left at the property complies with local waste and environmental regulations. The Company will not be liable for any fines, penalties or enforcement action arising from the Clients failure to comply with such regulations.

13. Health and Safety

13.1 The Company is committed to maintaining high standards of health and safety. Cleaners will follow reasonable safety procedures while carrying out the services.

13.2 The Client must not request that Cleaners undertake any task that is unsafe, requires them to climb on inappropriate surfaces, use equipment in an unsafe manner, or handle substances that are hazardous without proper controls.

13.3 If the Cleaner reasonably believes that a situation at the property poses a risk to their health or safety, they may suspend or cease work. The Client may still be charged for the booked service if the risk arises from the Clients actions or omissions.

14. Data Protection and Privacy

14.1 The Company will process personal data about the Client for the purpose of providing services, managing bookings, processing payments and communicating with the Client.

14.2 The Company will take reasonable steps to protect the Clients personal data and will not sell or disclose it to third parties except where necessary to provide the services, comply with legal obligations, or with the Clients consent.

15. Amendments to These Terms

15.1 The Company may amend these Terms and Conditions from time to time. Updated terms will be made available by the Company. The version in force at the time of booking will apply to that booking, unless otherwise agreed with the Client.

15.2 Continued use of the services after any changes to these terms have been communicated to the Client will be treated as acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these terms shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the services and supersede any prior understandings, communications or agreements.

By placing a booking with Cleaners Haringey, the Client confirms that they have read, understood and agree to these Terms and Conditions.